Keys to Customer Service Success

good customer service

There are 3 keys to customer service success, that is, consistency, consistency, and consistency. While in real estate, location is a prime consideration, in customer service, consistency is the key to customer service success. Although there is much to say about delivering a good customer service experience. However, there is something else in building customer […]

BurkiBPO Develops a Highly Customized CRM App


BurkiBPO has developed a fully functional customer relationship management (CRM) system that can be customized to meet the specific requirements of the business. Start-ups or existing businesses can take full advantage of the CRM for increasing marketing efforts and sales, as well as customer support services. For business to business use, the BurkiBPO CRM can […]

Parameters for a Successful Outsourced Call Center

outsourced call center

Here are some tips or parameters on which to gauge if the outsourced call center is an effective one. A centralized and regulated workspace Call centers usually have a centralized work environment but at this time of the pandemic, many have to work from home which may be a complicated situation. A centralized workspace allows […]

A Good Web Design: One Key to Success

a good web design

Have you ever come across a good web design that you truly admired? It is likely that you thought the images were awesome and got the message of what the website was all about. Apart from the good web design, you were able to navigate the pages fast and efficiently. The user interface or r […]

Save Money Through Business Process Outsourcing

save money through outsourcing

Business process outsourcing saves money in terms of manpower and operations. A business can opt for an offshore BPO partner and reduce costs for salaries, legal wages, equipment, and space. An offshore business processing outsource company is cost-effective and can generate better results than in-house manpower. BPO companies rely on their professionalism and quality of […]

BPO Work from Home

work from home

The BPO sector has managed to sustain operations allowing most of their employees to work from home during lockdowns. The sector has been able to continue serving clients and even increase capacity even with the pandemic since a lot of businesses have shifted to outsourcing their business processes. The strategy implemented helped productivity with at […]

The Future of Outsourcing

future of outsourcing

The future of  outsourcing is bright for both BPO companies and clients. Outsourcing has grown over the past decade. In the beginning, BPO started as small contact centers and freelancers working with platforms like Upwork and Fiverr. As an example of how outsourcing is making money: Upwork had revenue of approximately 250M US dollars per […]

Outsourcing Accounting and Bookkeeping

outsourcing accounting

Outsourcing accounting and bookkeeping is one solution that businesses use to be able to take on the challenge of the financial crisis brought about by this pandemic. A change in the business environment and work habits may cause many changes. One is outsourcing non-core activities, like accounting and bookkeeping, to optimize efficiency and at the […]

What to Consider When Outsourcing IT Services

IT outsourcing

Outsourcing IT services to reputable BPO companies is one area that is cost-efficient. When the IT processes are outsourced, there would be fewer expenses in personnel. IT people are specialized employees that demand salaries that are higher than the ordinary staff. Below are key factors to consider before engaging in IT services for your business. […]

How to be Successful in Your Outsourcing Strategy

outsourcing strategy

The business outsourcing strategy may cause its success or failure. Read on why this is so. One strategy that companies resort to is outsourcing business processes. Many do this to cut down on expenses and therefore increase profitability. Those who outsource their business processes find that they have improved and that this shows succession in […]